Pre-stay
Prepare the visit and complete the plan
84 stays
12 pending bookings · 17 stays with confirmed plans
Responsible team: Reservations and guest services. Open the list to review next actions.
Guest Intelli · Hotel Operator
One property. Every stay in view.
Hawks Cay Resort · As of 2026-09-15
Illustrative Hawks Cay snapshot. Fictional guests and outcomes, with no connected services. Completed reporting window: 2026-08-16 to 2026-09-14. Upcoming and current stays shown separately.
Prepare the visit. Fulfill the stay. Earn the next visit.
Hotel Operator · Property executive view · Same records as the working lists
In-stay
Fulfill requests and resolve exceptions
126 stays
12 open service requests
Responsible team: Front desk and service teams. Open the list to review next actions.
Post-stay
Reconcile the stay and earn the next visit
520 stays
80 completed services
Acted Stay Rate: 34.6% (180/520). NPS and repeat-booking measures are planned.
Stage totals describe where stays are now, using reservation dates. They do not show when a booking was initiated or settled. List filters do not change this summary. No portfolio totals are implied.
Connections, owners and next releases
Operate at a property
Agree the reservation and booking systems, trained service team, escalation owner and fallback. This view describes responsibilities; it does not configure those connections.
Next data connections
Source freshness, request timestamps, guest feedback and NPS, survey response counts, and permissioned rebooking events. Missing measures remain unavailable.
Portfolio roadmap
Organization access controls, comparable reporting windows and weighted metrics before combining properties. Staff-assisted planning and guest self-service share the same fulfillment records.
Stage totals cover the full loaded population. Choose a journey group to open its working list. Guest names appear inside the list.
Stays in this stage
84
Current stage cohort
Confirmed plans
$3,060
12 pending booking requests · not collected revenue
Facilitated receipts
$0
Matched purchases, including partner activity
Service completion
0 completed
0 unresolved requests
Recovery credits: $0
How to read these numbers
Acted Stay Rate counts each eligible completed stay once when a guest action or completed service is recorded. Multiple bookings and receipts do not add stays. Dates determine stages, not confirmed check-in or checkout. Departure day stays remain on property. Stage counts above use the loaded source and date window before text search.
Recovery credits are shown separately from facilitated receipts. Some purchases involve external partners and do not all belong to the hotel. These values do not establish incremental revenue, hotel margin, cash savings or labor saved. CRM export and automated follow-up are not enabled here.